Delivery Information.

 

Order Size Delivery Charge Services
UK Shipping
Over £40 Free Delivery 2nd Class Royal Mail
Over £60 Free Delivery Royal Mail Tracked
Under £40 £2.90 2nd Class Royal Mail
International Shipping 
Over £120 Free Delivery  International Tracked
£60 to £119.99 £16.50 International Tracked
 £15.50 to £59.99 £9.50 No Tracking
Under £15.49 £5.50 No Tracking

 

DELIVERY

I aim to process all orders within 2 - 5 working days, Monday - Friday. I time to process orders within 48 hours but all of my decorative hoops are made to order so take little longer.

UK orders that are posted via Royal Mail Second Class post aims to deliver within 2-3 working days.

International orders valued over £60 are sent tracked via Royal Mail. Orders under £60 are sent by International Standard which is not tracked. This option so that we can keep the costs as low as possible. Although not tracked I have found this service very reliable. Most international deliveries take up to 12 days some a little longer. International deliveries are not considered lost until 6 weeks have past.

I cannot be held responsible for late deliveries or undelivered orders but please get in contact and I will do all I can to help.

INCORRECT ADDRESS

Please double check your delivery address when you place your order and notify my straight away if it is not correct. 

LOST PARCELS

In the unlikely event that your order doesn't arrive please contact me.  

Within the UK Royal Mail does not consider a parcel as lost until 10 working days after the due date. If 10 working days have passed and your order has still not arrived if possible I will resend or issue a refund.

For international delays. I will consider a parcel lost after 6 weeks. This is an extended time frame because of delays caused by the Covid Pandemic. I am still finding deliveries take longer than they used to